Question 1

How do I place an order?

Accepted Answer

Choose a treatment type from our homepage and start a consultation. We’ll ask you some questions about your health and recommend the best treatments for you. Once you’ve selected your treatment a clinician will review your answers, and your order will be shipped quickly and discreetly to your home.

Question 2

Do I need a prescription to order?

Accepted Answer

You don’t need an existing prescription to use our service. Our clinicians will issue a free private prescription if you’re eligible for treatment.

Question 3

Do I need insurance to order?

Accepted Answer

You don’t need health insurance to use our service.

Question 4

How can I pay for my order?

Accepted Answer

We accept all major credit/debit cards, including: American Express, Visa and Mastercard. You can also pay using ApplePay.

Question 5

What will be shown on my bank statement?

Accepted Answer

When you pay by credit/debit card, payments will be shown on your statement under the name Zip.

Question 6

Are the medications you prescribe genuine?

Accepted Answer

Yes, we use the same pharmaceutical suppliers and wholesalers as traditional pharmacies. All treatments are FDA-approved.

Question 7

Why do I need to verify my identity?

Accepted Answer

To legally provide your medication, it’s essential for us to use a two-step verification process, which includes a government-issued photo ID and a current photo of yourself.

You only need to verify your ID with us once.

Question 8

Is the packaging discreet?

Accepted Answer

Yes. We ship every order in plain, discreet packaging, without any branding or labels.

Question 9

How quick is delivery?

Accepted Answer

USPS® First Class — you’ll receive your order in 1–5 days, Monday to Saturday.
FedEx® 2 Day — you’ll receive your order within 2 days, Monday to Saturday.
FedEx® Priority Overnight — you’ll receive your order the next day, Monday to Saturday (if ordered before 3:30pm).

View more delivery information

Question 10

What does delivery cost?

Accepted Answer

Delivery starts at $4.95 with USPS® First Class. Next day shipping is also available from $16.69 with FedEx® Priority Overnight.

View more delivery information

Question 11

Which states do you deliver to?

Accepted Answer

Our services are available in the following states: Alabama, Alaska, Arizona, California, Colorado, Connecticut, District Of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

In some states, you may require a quick video call with a clinician before your medication can be prescribed.

Question 12

Is your service confidential?

Accepted Answer

Yes, your medical data and order history is completely confidential and only viewable by our pharmacy staff and prescribers. View our Privacy Policy for more information.

Question 13

What conditions do you treat?

Accepted Answer

ZipHealth operates using remote prescribing. We offer safe and effective treatments for conditions we can safely diagnose without a physical examination. If you can’t find the treatment you’re looking for, or you need more urgent care, please contact your physician or local health center.

Question 14

What do I do if I experience side effects or need help?

Accepted Answer

Contact your physician or ZipHealth if you experience any side effects with your treatment. Seek immediate medical attention if side effects are severe, and call 911 if they’re life-threatening.

Question 15

How do I make a complaint?

Accepted Answer

ZipHealth has a written complaints policy. To lodge a formal complaint, please fill out our contact form. We aim to acknowledge all formal written complaints within two working days and respond to them within five working days.

FAQs

Placing an order

Delivery

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