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FAQs
Placing an order
Choose a treatment type from our homepage and start a consultation. We’ll ask you some questions about your health and recommend the best treatments for you. Once you’ve selected your treatment a clinician will review your answers, and your order will be shipped quickly and discreetly to your home.
You don’t need an existing prescription to use our service. Our clinicians will issue a free private prescription if you’re eligible for treatment.
You don’t need health insurance to use our service.
We accept all major credit/debit cards, including: American Express, Visa and Mastercard. You can also pay using ApplePay.
When you pay by credit/debit card, payments will be shown on your statement under the name Zip.
Yes, we use the same pharmaceutical suppliers and wholesalers as traditional pharmacies. All treatments are FDA-approved.
To legally provide your medication, it’s essential for us to use a two-step verification process, which includes a government-issued photo ID and a current photo of yourself.
You only need to verify your ID with us once.
You only need to verify your ID with us once.
Delivery
Yes. We ship every order in plain, discreet packaging, without any branding or labels.
- USPS® First Class — you’ll receive your order in 1–5 days, Monday to Saturday.
- FedEx® 2 Day — you’ll receive your order within 2 days, Monday to Saturday.
- FedEx® Priority Overnight — you’ll receive your order the next day, Monday to Saturday (if ordered before 3:30pm).
View more delivery information
Delivery starts at $4.95 with USPS® First Class. Next day shipping is also available from $16.69 with FedEx® Priority Overnight.
View more delivery information
View more delivery information
Our services are available in the following states: Alabama, Alaska, Arizona, California, Colorado, Connecticut, District Of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.
In some states, you may require a quick video call with a clinician before your medication can be prescribed.
In some states, you may require a quick video call with a clinician before your medication can be prescribed.
About ZipHealth
Yes, your medical data and order history is completely confidential and only viewable by our pharmacy staff and prescribers. View our Privacy Policy for more information.
ZipHealth operates using remote prescribing. We offer safe and effective treatments for conditions we can safely diagnose without a physical examination. If you can’t find the treatment you’re looking for, or you need more urgent care, please contact your physician or local health center.
Contact your physician or ZipHealth if you experience any side effects with your treatment. Seek immediate medical attention if side effects are severe, and call 911 if they’re life-threatening.
ZipHealth has a written complaints policy. To lodge a formal complaint, please fill out our contact form. We aim to acknowledge all formal written complaints within two working days and respond to them within five working days.
Still looking for help?
- Send a messageWe aim to reply in 48 hours
- Call 888-634-1354Open Mon–Fri 9am–5pm EST
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Save time and hassle with no in person visits needed
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Discreet shipping from our US-licensed pharmacy