Choose a treatment type from our homepage and start a consultation. We’ll ask you some questions about your health and recommend the best treatments for you. Once you’ve selected your treatment a clinician will review your answers, and your order will be shipped quickly and discreetly to your home.
You don’t need an existing prescription to use our service. Our clinicians will issue a free private prescription if you’re eligible for treatment.
You don’t need health insurance to use our service.
We accept all major credit/debit cards, including: American Express, Visa and Mastercard. You can also pay using ApplePay.
When you pay by credit/debit card, payments will be shown on your statement under the name Zip.
Yes, we use the same pharmaceutical suppliers and wholesalers as traditional pharmacies. Compounded drugs are permitted to be prescribed under federal law but are not FDA-approved and do not undergo FDA review for safety, effectiveness, or quality.
To legally provide your medication, it's essential for us to use a two-step verification process, which includes a government-issued photo ID and a current photo of yourself.
You only need to verify your ID with us once.
Yes. We ship every order in plain, discreet packaging, without any branding or labels. However, Zepound®, Wegovy® and Foundayo™ are shipped from our trusted partners and packaging may vary depending on their shipping methods. If you have questions about the packaging for a specific product, we recommend contacting the supplier directly:
For Zepbound or Foundayo queries, please contact Lilly Support: 1-844-LLYDIR1 (1-844-559-3471), or select website support: https://www.lilly.com/lillydirect/faq
For Wegovy queries, please call 1-888-809-3942 (Monday-Friday, 8 am-8 pm ET).
- USPS® First Class: You'll receive your order in 1–5 days, Monday to Saturday.
- FedEx® 2 Day: You'll receive your order within 2 days, Monday to Saturday.
- FedEx® Priority Overnight: You'll receive your order the next day, Monday to Saturday (if ordered before 3:30pm).
View more delivery information - link to: Home | ZipHealth Help Center
For Zepbound® or Foundayo™ queries, please contact Lilly Support: 1-844-LLYDIR1 (1-844-559-3471), or select website support: https://www.lilly.com/lillydirect/faq
For Wegovy® queries, please call 1-888-809-3942 (Monday-Friday, 8 am-8 pm ET).
Free shipping is now included for weight loss medications delivered directly by ZipHealth.
Some medications are delivered by our trusted pharmacy partners. In these cases, the partner will set and charge their own shipping fees.
Florida, New York, Pennsylvania, Illinois, Georgia, Virginia, Colorado, Maryland, Oregon, Wisconsin, Oklahoma, Kentucky, Nebraska, Hawaii, Rhode Island, Maine, Montana, Alaska and Wyoming.
In some states, you may require a quick video call before your medication can be prescribed.
Yes, your medical data and order history is completely confidential and only viewable by our pharmacy staff and prescribers. View our Privacy Policy for more information.
Mild or moderate side effects? These are usually symptoms like mild nausea or a minor headache that won't stop you from going about your day and often improve over time.
Severe or worrying side effects? If you experience any of the following, stop taking your medication immediately.
Severe, persistent stomach pain
Severe means:
- It's so intense (around 8 or more out of 10) that you can't focus on anything else
- It makes it nearly impossible to handle normal daily tasks (like walking, getting dressed, or eating)
- It doesn't improve with over-the-counter pain relief or rest
- It radiates to your back or underneath your right rib cage or your right shoulder
- You also have severe vomiting (3 or more times a day, or having coffee grounds or blood in vomit)
These symptoms could indicate pancreatitis, a serious condition that requires urgent medical attention.
Difficulty breathing, or swelling of the lips, tongue, or throat
- These could be signs of a severe allergic reaction, which can be life-threatening.
Severe pain underneath your right rib cage that may spread to your shoulder or back
- This may be accompanied by vomiting, a high temperature or a rapid heartbeat.
- These symptoms could suggest acute gallbladder problems.
If you notice any of these severe symptoms, call 911 right away.
If you have any questions about side effects or how to manage them, we're here - link to: Home | ZipHealth Help Center - to support you.
ZipHealth has a written complaints policy. To lodge a formal complaint, please view our complaints process. - link to: https://support.ziphealth.co/en/articles/700079-how-to-make-a-complaint - We aim to acknowledge all formal written complaints within two working days and respond to them within five working days.