FAQs


Are the medications you provide genuine? Are they the same as if I went to my local pharmacy?

Absolutely. We use the same pharmaceutical suppliers and wholesalers as traditional pharmacies. All medicines purchased by a pharmacy (internet or brick-and-mortar) must be purchased from an approved wholesaler.

Do I need a prescription to order?

You do not need an existing prescription to use our service. We offer a consultation process which is reviewed by one of our prescribers who will issue a private prescription (for all eligible patients).

Can I use an existing prescription?

We do not currently accept existing or private prescriptions. We offer a consultation service which is reviewed by one of our prescribers who will issue a private prescription to all eligible patients. There is no additional cost for this process.

Is the packaging discreet?

Yes, we only use plain, discreet packaging without any branding or labels.

Is the service confidential?

Your medical data and order history is completely confidential and will only be viewable by our pharmacy staff and prescribers.

View our Privacy Policy for further information.

What will appear on my bank statement?

When you pay by credit/debit card, payments will be shown on your statement under the name Zip.

How can I pay for my order? Which credit cards do you accept?

We accept all major credit cards including American Express, Visa and Mastercard.

What do I do if I experience side effects or need help after treatment?

Contact your Physician or ZipHealth if you experience any side effects of treatment and seek immediate medical attention if side effects are severe. If the side effects are life threating call 911 .

Which states do you deliver to?

Our services are available in the following states: Alaska, California, Colorado, Florida, Georgia, Hawaii, Illinois, Iowa, Kentucky, Maryland, Nebraska, Nevada, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, and Wyoming.

How do I make a complaint?

ZipHealth has a written complaints policy and procedures. We aim to acknowledge all formal written complaints within two working days of receiving them and to respond to all formal written complaints within five working days of receiving them. To lodge a formal complaint, please send an email to help@ziphealth.co.

What conditions do you treat? What are the limits of your service?

ZipHealth operates using remote prescribing. For conditions where we can safely diagnose without a physical examination or face-to-face consultation, ZipHealth is able to offer safe and effective treatments.

If you cannot find the treatment you are looking for or for more urgent needs it is best to contact your Physician or urgent care services.