FAQs

Choose a treatment type from our homepage and start a consultation. We’ll ask you some questions about your health and recommend the best treatments for you. Once you’ve selected your treatment a clinician will review your answers, and your order will be shipped quickly and discreetly to your home.

You don’t need an existing prescription to use our service. Our clinicians will issue a private prescription if you’re eligible for treatment.

You don’t need health insurance to use our service.

We accept all major credit/debit cards, including: American Express, Visa and Mastercard. You can also pay using ApplePay.

When you pay by credit/debit card, payments will be shown on your statement under the name Zip.

Yes, we use the same pharmaceutical suppliers and wholesalers as traditional pharmacies. Compounded drugs are permitted to be prescribed under federal law but are not FDA-approved and do not undergo FDA review for safety, effectiveness, or quality.

To legally provide your medication, it's essential for us to use a two-step verification process, which includes a government-issued photo ID and a current photo of yourself.

You only need to verify your ID with us once.

We don't currently offer these treatments on insurance, however we look forward to expanding our coverage options in the future. For insurance queries, please contact our trusted partners.

For Zepbound® or Foundayo™ insurance inquiries please contact Lilly Support: 1-844-LLYDIR1 (1-844-559-3471), or select website support: https://www.lilly.com/lillydirect/faq

For Wegovy insurance inquiries, please call 1-888-809-3942 (Monday-Friday, 8 am-8 pm ET).

Orders can only be canceled before your prescription has been processed by our pharmacy. Once a prescription has been processed or shipped, it's not possible for us to cancel it.

To request a cancellation:

- Contact customer support immediately.

- Provide your order details.

- Request cancellation before pharmacy processing begins.

- Approval depends entirely on the current stage of the order. For more details, review our Terms & Conditions.

Our Wegovy®, Zepbound® and Foundayo™ products are shipped by our trusted partners.

For Zepbound or Foundayo queries, please contact Lilly Support: 1-844-LLYDIR1 (1-844-559-3471), or select website support: https://www.lilly.com/lillydirect/faq

For Wegovy queries, please call 1-888-809-3942 (Monday-Friday, 8 am-8 pm ET).

Yes, your medical data and order history is completely confidential. Only our prescribers, pharmacy staff or trusted pharmacy providers can view your data in accordance with our privacy policy

Mild or moderate side effects? These are usually symptoms like mild nausea or a minor headache that won't stop you from going about your day and often improve over time.

Severe or worrying side effects? If you experience any of the following, stop taking your medication immediately.

Severe, persistent stomach pain

Severe means:

- It's so intense (around 8 or more out of 10) that you can't focus on anything else

- It makes it nearly impossible to handle normal daily tasks (like walking, getting dressed, or eating)

- It doesn't improve with over-the-counter pain relief or rest

- It radiates to your back or underneath your right rib cage or your right shoulder

- You also have severe vomiting (3 or more times a day, or having coffee grounds or blood in vomit)

These symptoms could indicate pancreatitis, a serious condition that requires urgent medical attention.

Difficulty breathing, or swelling of the lips, tongue, or throat

- These could be signs of a severe allergic reaction, which can be life-threatening.

Severe pain underneath your right rib cage that may spread to your shoulder or back

- This may be accompanied by vomiting, a high temperature or a rapid heartbeat.

- These symptoms could suggest acute gallbladder problems.

If you notice any of these severe symptoms, call 911 right away.

If you have any questions about side effects or how to manage them, we're here to support you.

ZipHealth has a written complaints policy. To lodge a formal complaint, please view our complaints process. We aim to acknowledge all formal written complaints within two working days and respond to them within five working days.